Frequently Asked Questions
How much time does it take for an order to arrive?
Usually it takes 3-5 business days in all major cities of India, for rest of the India it usually takes 7-10 business days.
What are the delivery charges to my location?
Shipping is FREE above Rs 999. We charge nominal fee of Rs 55. for orders worth less than Rs 999.
My order has failed but my money has been debited from my account. Now what should I do?
Please e-mail us or email@example.com
with your purchased order number and transaction ID. We will immediately process the order so that you get your product as soon as possible.
How can I Track my order status?
You will receive the SMS on yours mobile or mail regarding your shipment details and tracking id will be provided along with the tracking URL of the courier service. Also you may visit Track order page to check tracking details of order.
How can I cancel or change my order?
Send an email to firstname.lastname@example.org
with reference number of your purchase order. In case we have not shipped it yet, we will cancel your order, we will offer you a refund or exchange.
Does Wavecarts provide cash on delivery in my location ?
We offer cash on delivery (COD) at so many locations in India with nominal charges of Rs.55 . The wavecarts.com will automatically give you the option of COD if the pin code is served through this facility.
Do you accepts returns?
Yes, we have a 15 days ( from the date of delivery ) returns policy on all products except below categories due to hygiene issues eg. Undergarments, swimwear, cosmetics etc. For details please visit Rules & Policies
I have paid via cash on delivery (COD ), how will I get refund?
We shall refund you back the amount in your Wavecarts Wallet. You may use that amount to do any shopping on wavecarts OR you may transfer the amount to your same bank account .
I have paid via netbanking/debit/credit card, how will I get refund?
We shall refund money back into the same account from which you had paid for your purchase on wavecarts.
I have to pay duties and taxes?
All the duties and taxes are included in the price by the vendor/seller . So, you do not have to worry about the taxes. There might be some cases where some Local Body Tax or Octroi is levied by BMC in Mumbai etc., it has to be born by you and paid to the shipping company directly on delivery of the product.